Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
Product Support
Can I convert my old pulsator into an XS Model?
I have a decoy that is out of warranty but does not work, how do I get it fixed?
I have a dim red flashing light on my charger and my decoy won’t work, what’s wrong?
I have some magnum mallards that need replacement heads, which head do I need?
My decoy is broken, how do I go about getting it fixed or replaced?
My XS Pulsator is not working, what is going on with it?
The light on my charger doesn’t turn on when plugged into the wall, but flashes green when plugged into the decoy?
What heads do I need for my goose shells/floaters?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Higdon Outdoors Pro-Staff Application