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Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? Product Support • Can I convert my old pulsator into an XS Model? • I have a decoy that is out of warranty but does not work, how do I get it fixed? • I have a dim red flashing light on my charger and my decoy won’t work, what’s wrong? • I have some magnum mallards that need replacement heads, which head do I need? • My decoy is broken, how do I go about getting it fixed or replaced? • My XS Pulsator is not working, what is going on with it? • The light on my charger doesn’t turn on when plugged into the wall, but flashes green when plugged into the decoy? • What heads do I need for my goose shells/floaters? My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship?

International Shipping • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? • What is the return policy? Guarantees • Low Price Guarantee • Privacy Policy • Security Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • Higdon Outdoors Pro-Staff Application