Policies

Policies

View Order Status   Checkout

• 30 Day Inspection Period
  During the first 30 days after you purchase a Higdon Product, please contact us if there is any problem with your purchase. We will strive to correct any error that might occur, at no cost to you.
• 1 Year Manufacturer’s Protection on non-motorized decoys.
  If there should be a defect in your product that is due to our manufacturing error, we will replace the product with a good one. Please note that scuff marks and smudges are a normal part of decoy wear and we cannot protect you against these.
• 6 Months Manufacturer's Protection on motorized decoys and components.
  

To read our complete warranty, please read below.

Higdon Decoys, Inc. Manufacturers Warranty

• 30 Day Inspection Period

  1. What is covered?
  The customer has 30 days from the date of purchase to inspect the product. During this period, Higdon Decoys will attempt to resolve any problems the customer might have with missing parts or suspected defects in the product. This inspection policy applies to both factory direct and dealer sales.

  2. What will Higdon Decoys do?
  Should any item be missing from a carton, we will provide the customer the missing item and pay for the cost of regular ground shipping of the missing item to the customer. Should an item be defective, we will replace the defective item at no cost to the customer. We reserve the right to inspect defective items to determine the cause of the defect.

  3. What is not covered?
  Product damaged through negligence or misuse by the customer is not covered. We do not pay for expedited shipping.

  4. How to get service.
  Call (270) 443-8739 during regular business hours or email service@higdondecoys.com. Call or check our web site (www.higdondecoys.com) to get our postal address if needed. Have your original receipt ready when you call. You will be given return instructions and packaging requirements at that time. Do not return product without prior return authorization.

• Manufacturer's Quality Guarantee

  1. What is covered?
  For 1 year from the date of purchase on non motorized decoys and 6 months on motorized decoys and components, Higdon Decoys, Inc. covers any problem in its merchandise caused by manufacturer’s defect. This manufacturer’s quality guarantee applies to both factory direct and dealer sales. This includes the fit of parts, durability of the plastic, and self-righting ability of weighted keel decoys. Paint will not flake or fall off the decoy. Normal wear and tear to include smudges and scratches to the paint are excluded. Damage caused by abuse or neglect of a decoy is never covered.

  2. What is not covered?
  Higdon Decoys, Inc. will not pay for shipping from the customer to the company under any circumstances. Normal wear and tear on a decoy is not covered by this warranty. A decoy that is shot or otherwise damaged after purchase obviously is not covered by this policy. Scraped, scratched or dented decoys are not covered under our policy. Factory seconds are sold “as is” and never covered by warranty.

  3. How long does coverage last?
  This guarantee is for the stated time period starting from the date of purchase. The customer should provide a copy of the original sales receipt to verify the purchase date.

  4. What will Higdon Decoys, Inc. do?
  At our discretion, we will either repair or replace the defective product or offer a refund. If we decide to replace the item and that exact model should be unavailable, we will replace it with an available item of like value and function. If our examination should reveal that the returned item is not defective due to manufacturer’s defect, we will contact the customer to get further instructions. In such a case the customer has the option of paying for the cost of shipping the product back to the customer or directing us to dispose of it. Should the customer fail to respond, after 45 days we will dispose of product abandoned with us.

  5. How to get service?
  Follow the instructions published in item #4 of the 30 Day Inspection Period above.

• Limited 30 Day “No Hassle” Returns

  1. What is covered?
  For the purpose of the “No Hassle” return policy, the “customer” is the party named on the original invoice from Higdon Decoys. Specifically, this means that for decoys sold to a dealer, the dealer will be considered the customer for this portion of our warranty. For decoys sold directly to a retail customer by Higdon Decoys, that retail customer will be considered the customer for this section of the warranty. Our “No Hassle” return policy applies ONLY to the “customer” named on the original Higdon invoice and applies for 30 days after the date of purchase.

  2. What will Higdon Decoys do?
  Should the customer be dissatisfied for any reason with the purchase or a portion of the purchase, Higdon Decoys will replace the product or allow the customer to return the product for a refund of the purchase price of the merchandise. Higdon Decoys will not be responsible for shipping charges.

  3. What is not covered?
  Product purchased through a dealer is not covered by our “No Hassle” return policy. The dealer’s customer should ask the dealer about the dealer’s return policy. Product damaged through negligence or misuse by the customer is not covered. Product must be properly packaged during return so that it is not damaged during shipping. 35% of the original purchase price will be deducted to cover damages caused by improper packaging. Refunds cover only the original purchase price and applicable sales tax. Shipping costs are not covered.

  4. How to get service.
  Follow the instructions published in item #4 of the 30 Day Inspection Period above.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage. 

• The Information We Collect:

  This notice applies to all information collected or submitted on the Higdon Decoy website.

• The Way We Use Information:

  We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

  We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

  We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

• Our Commitment To Data Security

  To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

• Our Commitment To Children's Privacy:

  Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13

• How You Can Access Or Correct Your Information

  You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

  To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

• How To Contact Us

  Should you have other questions or concerns about these privacy policies, please call us at (270) 443-8739.